Privacy Policy

Last Updated: [14 Nov 2024]

SachAI ("we," "our," or "us") values the privacy of our clients and users. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our services. By using our platform and services, you agree to the collection and use of your data as outlined in this policy.

Information We Collect

We collect the following types of information to provide and improve our services:
a. Personal Information: When you sign up for our B2B services, we may collect personal information such as your name, email address, business name, billing details, and contact information.
b. Business and Usage Data: We may collect data related to your business operations, usage of the services, and any content that you upload or share. This includes but is not limited to:
 - Information related to your account activities, such as login, usage patterns, and interactions with the platform.
 - Data uploaded by you or your employees for the purpose of using the platform (e.g., content, analytics, etc.).
c. Technical Data: We may collect technical data automatically, such as IP addresses, device information, browser type, and information about your use of the platform through cookies or other tracking technologies.

How We Use Your Information

We use your information for various purposes, including:
- To Provide Services: To offer, maintain, and improve our platform and services, including personalized content and AI-powered features.
- Customer Support: To provide customer service, resolve issues, and offer technical support.
- Billing and Payments: To process payments, manage your subscription, and handle billing inquiries.
- Communication: To send you important information, including updates, service announcements, and marketing communications (you can opt-out of marketing communications at any time).
- Analytics: To analyze usage patterns and improve the performance of the platform.

Data Retention

- We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law or business necessity (e.g., for tax, legal, or accounting purposes).
- When you terminate your account or cease using our services, we will retain your data as required by law or for legitimate business purposes, such as maintaining records for auditing or security.

Data Security

We take reasonable precautions to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes implementing physical, electronic, and procedural safeguards.
While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Sharing of Information

We do not sell your personal data to third parties. However, we may share your data with trusted partners and service providers who assist us in delivering our services:
Service Providers: We may share data with third-party providers that help us with tasks such as hosting, payment processing, customer support, and data analytics.
Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., to comply with a legal obligation, protect against legal claims, or in response to a court order).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

Cookies and Tracking Technologies

We use cookies and similar technologies to track user behavior and enhance your experience with the platform:
- Cookies: Small files placed on your device to collect and store information related to your preferences and usage patterns.
- Analytics Tools: We may use third-party tools like Google Analytics to analyze how users interact with our platform. These tools may use cookies to track usage data.

You can control the use of cookies through your browser settings, including opting out of certain cookies or disabling them entirely. However, disabling cookies may affect your ability to use certain features of the platform.

Your Rights and Choices

As a client, you have the following rights concerning your personal data:
- Access and Correction: You can access and update the personal information we hold about you.
- Data Deletion: You can request the deletion of your personal data by contacting us. We may retain certain data as required by law or for legitimate business purposes.
- Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in such communications.

International Transfers

If you are located outside the country in which SachAI operates, please note that your data may be transferred to and stored in data centers located in other countries. By using our services, you consent to such transfers.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this page and notify clients of significant updates.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at: info@sachai.io